products are available nationwide through LBC/ninjavan courier.

FAQ

FREQUENTLY ASKED QUESTIONS

ARE ALL YOUR PRODUCTS AUTHENTIC?

MIXMIKS partners with suppliers and product sourcing companies from different countries in order to provide the best quality at the most competitive prices for each item we have in store. 

Rest assured that all of our products are legit and authentic. Some of our products are also our own either through franchise or our own design. We also have some products which are exclusively sold by us.

WHERE DO YOUR PRODUCTS COME FROM?

We store our products in our warehouse and send them to our buyers. Our trusted suppliers are from any of these countries:

South Korea, Thailand, Hong Kong, China, Taiwan, Philippines, Singapore, Japan, Australia and United States of America.

DO YOU DELIVER VIA CASH-ON-DELIVERY?

Yes! MIXMIKS offers Cash-on-Delivery Nationwide.

CAN YOU DELIVER OUTSIDE THE PHILIPPINES?

MIXMIKS can only accept and deliver orders within the Philippines. MIXMIKS International online store will soon to open.

HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

MIXMIKS has a shipping fee of PhP 150.00 per transaction or free shipping depending on the promo or product. Delivery time may take 3 - 15 business days depending on your location.

For more details, feel free to contact us.

HOW CAN I TRACK MY ORDER?

Contact our customer support with your order number.

HOW DO I TALK TO CUSTOMER SERVICE?

There are two ways to reach one our 24/7 Live Chat Representatives:

  1. Click or tap on the "Message Us" button found at the bottom right of our website.
  2. Visit our FB page  https://business.facebook.com/mixmiksph and click or tap on "Send Message" button.

CAN I STILL CANCEL MY ORDER?

If your package is not yet picked up by either Ninja Van or LBC from our warehouse, we can still cancel it. However, if the package has already been handed over, cancelation is no longer possible.

CAN I MAKE CHANGES ON MY ORDER?

If your package is still in our Warehouse, you can request for changes by contacting Customer Support. However, if the package has already been handed over to either Ninja Van or LBC, we can no longer do any form of changes.

CAN I RETURN MY ORDER OR EXCHANGE IT TO SOMETHING ELSE?

Please review https://mixmiks.com/pages/returns-refunds-and-exchanges-are-subject-to-the-following-conditions.

DO YOU DO WHOLESALE PRICING FOR RETAILERS?

As of the moment, MIXMIKS does not offer special or discounted prices for people who want to be retailers of the products that we sell.

DO YOU HAVE A PHYSICAL STORE?

Our physical store is located at Abad St., Basco, Batanes. Our warehouse is located at Quezon City, Philippines.

DO YOU DO MEETUP?

Sorry we don't meet and transact. MIXMIKS only transacts online either automatically or through the assistance of one of our Live Chat Representatives via Facebook Messenger.

FOR ANY OTHER QUESTIONS YOU HAVE, PLEASE CONTACT US AT INFO@MIXMIKS.COM OR SEND US A MESSAGE ON MIXMIKS FACEBOOK PAGE

 

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